Terms and conditions
Returns, Refunds & Exchanges - cont.
Returns and exchanges must be mailed at your expense to:Angel & Ivory
2-6 Birmingham st
2015 Alexandria NSW
Credit notes or refunds will only be given on the item value; delivery charges are not refundable. An additional delivery cost will be charged for exchanged items. Please note: Sale items are not exchangeable, and all sales are final.
Cancellations
You must contact us immediately if you wish to cancel your order. Please note that all cancellations incur a 10% restocking charge that shall be debited from the total of the refund. If your order has not been dispatched we shall gladly cancel and refund your order minus the restocking charge. If your order has been dispatched you will be responsible for expense of its return, and all items must be returned in the same condition as when they were sent, in the original packaging, labels intact and the item unused and unworn. Upon receipt of the returned items, we shall refund your order minus the restocking charge.
Faulty goods
Should an item fall below Angel & Ivory's high standards, kindly contact us promptly via email or phone within seven days of the receipt of your goods to arrange an exchange or refund which will be at our discretion. Proof of purchase and a description of the problem will be required. Please note that items must have labels intact and be in original packaging. Additional shipping charges apply and are not refundable.
Payment methods
We accept MasterCard, Visa, BankCard, Bank Deposit or bank transfer. If making a purchase directly in our shop, we can also accept cash.