Terms and conditions

When placing an order with Angel & Ivory, the easiest and most efficient way to pay is via our secure online system. We've created it to be very user-friendly, and because it uses industry standard data encryption, you can be sure your personal details are treated with the utmost security and privacy.

You can email your order at anytime to sales@angelandivory.com.au. Be sure to provide your contact details as well, and we will respond within 24 hours to organise payment, collect delivery details and any other requirements.
Alternatively, if you wish to place an order over the telephone, please call us on 02 9669 2996

At Angel & Ivory we have two categories of postage for either small or large items that you purchase, or if you order multiple items then for small or large packages. As a general guide, smaller items include baby clothing, baby wraps, hair accessories etc. Kids backpacks, lunchboxes, baby slings, tents etc. are considered large items. If you purchase a combination of small and large items, then the large item delivery charge will apply.

Within Australia

We offer competitive delivery charges and all purchases are sent via Australian Post. Delivery charges are based on the size of the items/package you purchase and the delivery method you choose at checkout. We will endeavour to pack and send your purchase on the same or the next business day. As some of our items are hand made in Australia, or customised products, there may be a longer delivery time. If you purchase a combination of stocked and hand made items, a member of the Angel & Ivory team will make contact with you to let you know if the items will be sent separately.

Overseas

We'd be delighted to send your purchases overseas if you or the recipient does not reside in Australia. We use Australia Post Air Mail, and as a guide the estimated time for delivery is within one to two weeks. Please note that some countries may apply taxes and duties on parcels, and recipient is responsible for any and all such extra charges that are not within our control. Please contact us for a shipping quote to the country of your residence.